Policies & Information

The Academy of Lymphatic Studies is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may collect the following information in order to provide information or services to you when using our website information request forms, subscriptions to newsletters, or contacting our customer service representatives by phone. We only collect personally identifiable information that you submit voluntarily:

• name and job title
• contact information including email address and telephone number
• demographic information such as postcode, mailing addresses, preferences and interests
• other information relevant to customer surveys and/or offers
• credit card or payment information required for payment of your order
  

The Academy of Lymphatic Studies collects personal information only with the express consent of the user when they request information from our organization. This information is only used when communicating with users as per their indicated preferences and as needed for service-related communications. We may use the information you provide for:

• Internal record keeping
• To improve our products and services
• To send promotional communication about special offers or other information which we think you may find interesting using the email address which you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
• We may use the information to customize the website according to your interests

The Academy of Lymphatic Studies does not sell or rent any personal information collected to any outside third party organization.  

Opting Out
The Academy of Lymphatic Studies provides users with the ability to opt out from communications from any of our newsletters or promotions. An opt-out option will either appear at the bottom of information or advertisements received by email, or users can reply directly to the emailed information and request removal from that correspondence.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Returns Policy

All returns must receive advance authorization from Academy of Lymphatic Studies.  Order discrepancies or returns MUST be reported within 7 days and returned within 14 days of receipt of merchandise.

All products must be returned in their original, undamaged packaging and must be free of physical damage, discoloration, and odors.  For health reasons, used bandages and compression garments cannot be returned unless they are defective.

Refunds for returned merchandise will be issued less original shipping charges and there may be a 15% restocking fee.

For questions about returns, please contact one of our sales associates at:

sales@acols.com
(800) 863-5935 / (772) 589-3355

Shipping Information

To place your order, you can order here online, or feel free to call us at (800) 863-5935 / (772) 589-3355 to place your order. 

For orders placed online, The Lymphedema Store offers FREE shipping within the Continental US on all orders over $100.00. 

For orders less than $100.00, we charge a flat shipping rate of $13.95 for addresses within the Continental US. 

For Alaska, Hawaii, Puerto Rico and international shipments, additional shipping charges will apply.  These will be charged to your account or credit card on file prior to shipping the items.  You will be notified of any additional charges prior to the shipment.

For questions regarding the shipment of your order, please contact one of our sales associates at:

sales@acols.com
(800) 863-5935 / (772) 589-3355

Click here for Terms of Service